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Shipping & Delivery
Packages typically arrive within 7-14 days from the date we receive the payment of the order.
If the order is not delivered within 30 days from the date MouMou Studio received the payment, consumer is entitled to cancel the order. Then MouMou Studio is obliged to refund the payment within 30 days. Products are shipped directly from Singapore.
IMPORTANT – If a package is returned to Singapore because the buyer did not claim the package, MouMou Studio does not send replacements.
MouMou Studio is not responsible for any actions taken by customs on your package during delivery as MouMou Studio has no control over this.
Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and MouMou Studio has no way of knowing what these charges may be.
Return & Exchange Policy
If the customer is not satisfied with the product they can send it back within 7 days after reception of the good(s). Products must be returned in unworn, unwashed and undamaged condition in the same packaging as received.
Please email us within 7 days after receiving the good(s) and wait for instructions via e-mail. After receiving the instructions you have to return the goods within 2 days. You can send back your returns using the Mail or UPS. If you choose to use an untrackable shipping method, we cannot be held responsible for packages lost in the transport.
When a product shows factory defects or if we shipped the wrong color or size or any other fault on our part we will pay for the transport costs in the form of a refund.
In all other cases consumer will have to pay for the transport costs of the returned good(s). if applicable a refund or credit to your account will be issued within 8 working days. In case of an exchange and the desired product is not available you will receive a credit memo which has to be redeemed within 3 months.
Accounts, Passwords and Security
Certain features or services offered on or through the Site may require you to open an account. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify MouMou Studio immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by MouMou Studio or any other user of or visitor to the Site due to someone else using your password or account.
You may not use anyone else’s password or account at any time without the express permission and consent of the holder of that password or account. MouMou Studio cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
MouMou Studio has implemented all necessary security measures to provide a secure shopping experience.
MouMou Studio DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN ‘AS-IS’ AND ‘AS-AVAILABLE’ BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. MouMou Studio CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. MouMou Studio DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MouMou Studio DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY MouMou Studio SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST MouMou Studio FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
MouMou Studio reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will MouMou Studio be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if MouMou Studio has been advised of the possibility of such damages.
You agree to indemnify and hold MouMou Studio, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against MouMou Studio by any third party due to or arising out of or in connection with your use of the Site.
MouMou Studio may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) MouMou Studio’s rights or property, or the rights or property of visitors to or users of the Site, including MouMou Studio’s customers. MouMou Studio reserves the right at all times to disclose any information that MouMou Studio deems necessary to comply with any applicable law, regulation, legal process or governmental request MouMou Studio also may disclose your information when MouMou Studio determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that MouMou Studio may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Governing Law Dispute Resolution
Void Where Prohibited
MouMou Studio administers and operates the https://mou-mou.co Site from its location in Singapore. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations.
MouMou Studio reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited.